PeopleHCM vs Zoho People

Personalization and Customizability

Custom Features, Superior HCM
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• PeopleHCM outshines Zoho Peoplein terms of personalization and customization, offering a superior human capital management (HCM) experience.
• While Zoho People allows basic personalization such as adding company details and replacing the logo, PeopleHCM takes it a step further with an exceptionally customizable tool suite.
• This enables businesses totail or modules and features according to their specific tech stack, ensuring a solution that aligns precisely with organizational requirements.
• PeopleHCM allows different functions or teams within an organization to have their versions of features like time tracking, attendance, and detailed timesheets.
• The software integrates with leave and payroll, offering a level of customization that surpasses competitors.
• In contrast, Zoho People, though versatile, may fall short in accommodating businesses with unique or complex HR processes, as its customization options may not be as extensive or user-friendly as those offered by PeopleHCM.

Support Experience  

Your Partner Around the Clock
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• A key strength that makes PeopleHCM the clear winner in terms of support is the provision of a single point of contact (SPOC) and 24/7 remote support, ensuring continuous assistance.
• Additionally, the inclusion of onsite onboarding and case-to-case support further enhances the overall support ecosystem.
• On the other hand, Zoho People provides support primarily through email and community forums, lacking direct contact options such as a phone number or chat portal. Users have also reported longer-than-expected wait times for assistance, which can be problematic, particularly when dealing with critical issues.
• While premium support with Zoho People incurs an extra cost and still doesn't include 24/5 phone assistance in the basic package, PeopleHCM offers a more comprehensive and accessible support structure for its users.

Integration Capabilities

Effortless Integrations, Infinite Possibilities
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• PeopleHCM takes the lead in terms of integrations compared to Zoho People. While Zoho People excels in connecting within its own ecosystem, its integration capability with third-party apps is limited.
• The challenge lies in its difficulty in connecting with  external tools, especially in the absence of a payroll service integration.
• PeopleHCM stands out with its flexibility in integration. Although its library of integrations is currently under construction, once developed, PeopleHCM can seamlessly integrate with third-party apps, showcasing adaptability through connectivity with any exposed API.
• Such versatility positions PeopleHCM as a more favorable choice for organizations relying on a diverse range of tools beyond a specific ecosystem.

Pricing Model and Trial Period

Budget-Friendly Brilliance
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• Introducing a zero-cost pricing model, PeopleHCM provides a highly cost-effective solution for businesses.
• The inclusion of a Free Extended Trial adds significant value to the decision-making process. In contrast, Zoho People's pricing may pose challenges for smaller businesses or startups with limited budgets.
• Zoho People’s additional fees for advanced features and limitations on essential functionalities in lower-tier plans, make PeopleHCM a more accessible and comprehensive choice.

User Experiences with Artful Precision

Empirical Design and User Experience
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• PeopleHCM takes the lead with its superior functional user experience, leveraging the strengths derived from Robotic Process Automation (RPA) and Business Process Automation (BPA).
• The tailored HCM solution offered by PeopleHCM, previously limited to enterprise-grade software, becomes more accessible, providing users with a seamless and intuitive interface.
• This elevated focus on empirical design and user experience positions PeopleHCM as a clear winner, offering a cutting-edge and user-friendly solution in comparison to Zoho People.

Features with a Creative Twist

Innovative Features
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• PeopleHCM surpasses Zoho People by incorporating advanced features like in-built automations, timesheet recall, and employee self-service.
• The inclusion of innovative integrations with WhatsApp and Alexa takes user experience up a notch, setting PeopleHCM apart.
• With out-of-the-box Management by Objectives (MBO) templates, it alligns goal-setting processes and its commitment to a paperless approach extends seamlessly across recruitment, candidate experience, employee engagement, and alumni interactions.
• While Zoho People offers a comprehensive solution, PeopleHCM emerges as the preferred choice for its enhanced capabilities and forward-thinking features.

Trust Through Unwavering Commitment

Credibility
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While Zoho People carries a solid reputation in the industry, PeopleHCM establishes its own credibility through a unique approach. Zoho People's longstanding presence contributes to its credibility, but PeopleHCM takes a distinctive stance by being its own first customer, showcasing unwavering confidence. The impressive zero churn rate further reinforces PeopleHCM's credibility, demonstrating the software's reliability and customer satisfaction. This commitment to user satisfaction distinguishes PeopleHCM, making it a trustworthy choice in the competitive landscape of Human Capital Management solutions.

In assessing the strengths between PeopleHCM and Zoho People, both offer commendable features. However, upon careful comparison, PeopleHCM emerges as a well-rounded choice.

‍With superior customization, robust support, and a focus on user satisfaction, PeopleHCM showcases distinct strengths.

Its ease of integration, budget-friendly options, and innovative features position it as a formidable contender. While Zoho People has its merits,

‍PeopleHCM's comprehensive approach makes it a compelling choice for organizations seeking a reliable HCM solution that balances excellence and versatility.
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Data collected on: 13/02/24

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